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ZoomText 9 is not responding error message

The information in this article applies to:

  • ZoomText 9.18.4 and later
  • Windows 7 (32 or 64-bit)

 

PROBLEM

When launching ZoomText in Windows 7 (32 or 64 bit), you may get a "ZoomText is not responding" Error message: ZoomText is not responding error message

CAUSE

This could be caused by Windows 7 DPI settings. DPI settings allow you to change the size of text and other items on your screen.

SOLUTION

Change the DPI setting from 150% to 125% or 100%

  1. Click on the Start button
  2. Click on Control Panel
  3. If you’re in (Category View)
    1. Click on Appearance and Personalization
    2. Click on Display
  4. If you’re in (All Control Panel Items)
    1. Click on Display
  5. The Following screen will appear: Display menu in Control Panel
  6. Set the DPI setting to 125% or 100%
  7. Restart your computer.
  8. Restart ZoomText
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