Mozzilla ThunderBird Crashes with ZoomText running

The information in this article applies to:

ZoomText 10.0.x and 10.1.x

Mozilla ThunderBird 31.1.2 or higher



When Starting Mozilla Thunderbird with ZoomText running Thunderbird would crash. This problem is related to the use of Hardware acceleration when available in Thunderbird.



Within Thunderbird Choose Options


Click the Advanced button > Config Editor Button 


Click on the I will be careful I promise button

This will bring up the About:Config window

Search for: gfx.direct2d.disabled And set the value to be true (Double Click)

Search for: layers.acceleration.disabled And set the value to be true (Double Click)

Exit the About:config window

Click OK on the Options window

Exit and restart Thunderbird.










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