Follow

ImageReader Setup Error: “Your Windows operating system does not meet the minimum requirements”

The information in this article applies to:

  • ZoomText ImageReader 1.0

 

PROBLEM

When attempting to run the ZoomText ImageReader Setup program, an "ImageReader Setup Error" message appears stating "Your Windows operating system does not meet the minimum requirements."

CAUSE

This problem occurs because the installation file (ImageReaderSetup.exe) has become inadvertently set to run in a Windows compatibility mode.

SOLUTION

To resolve this problem:

  1. Open the folder containing the ImageReaderSetup.exe file.
  2. Right-click on the ImageReaderSetup.exe file and select Properties. This will open the Properties dialog.
  3. In the Properties dialog box, select the Compatibility tab.
  4. Uncheck the box next to Run this program in compatibility mode for. If this checkbox is checked but grayed out, then:
    1. Click the Change settings for all users button. This will open a new dialog containing compatibility settings for all users.
    2. Uncheck the box next to Run this program in compatibility mode for.
    3. Click the OK button.
  5. Click the OK button.
  6. Try running the ZoomText ImageReader Setup program again.

If you are still having issues after following these steps, please contact Tech Support for further assistance. We can be reached at +1 (802) 362-3612 option #3, Monday through Friday from 9 AM to 5 PM Eastern Time excluding holidays.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk