Black Screen in Google Chrome 50.xx and ZoomText 10.1.x

The information in this article applies to:

ZoomText 10.1.x or ZoomText 10.11.x

Google Chrome 50.x

Windows 10



Starting Google Chrome with ZoomText running Chrome will display a black screen.



This issue can be resolved by disabling the hardware acceleration option in Google Chrome.

1. Close ZoomText 

2. Open Google Chrome

3. In the address Bar type in chrome://settings/

4. Scroll down and Click on the link: Show Advanced Settings.

5.Scroll to the bottom and go to the section: System.

6. Uncheck the box: Use hardware acceleration when available.

7. Close Chrome.

8. Start ZoomText

9. Start Chrome.


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