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A blue screen might occur when starting an MS PowerPoint® slide show if ZoomText® or Fusion® is running

Problem

When starting a PowerPoint slide presentation, a blue screen might occur when ZoomText or Fusion is running. This is known to happen with certain video cards and chipsets, including the Intel (R) UHD Graphics 620 or 630 video chipset and the NVIDIA GeForce GTX 1050 Ti video card.  

If you have an Intel (R) UHD Graphics 620 or 630 video chipset, updating the driver to a version dated September 2019 or later will resolve this issue. For computers using other video cards, updating the driver may resolve the issue as well.

If the problem still occurs after updating the driver, then disabling PowerPoint’s hardware graphics acceleration will allow you to run the slide show.

Solution

To check the currently installed driver date and then update the driver as needed, do the following:

  1. Open Device Manager by pressing the Windows key, typing “device manager”, then pressing ENTER.
  2. Navigate to display adapters in the tree view and expand it.
  3. Navigate to the adapter used for PowerPoint and press ENTER to open the Properties dialog box.
  4. Navigate to the Driver tab.
  5. Note the driver date shown, then choose the Update Driver button.
  6. Choose Search automatically for updated driver software.
  7. The updated driver is downloaded and installed, which  takes several minutes. When done, the Close button becomes available.
  8. Press ENTER to return to the Properties dialog box. The driver date has been updated.
  9. Close the dialog box, then close Device Manager.

If updating your video driver version does not resolve the issue, change the following PowerPoint setting:

  1. In PowerPoint, navigate to File > Options > Advanced.
  2. In the Display section, check Disable hardware graphics acceleration.
  3. Select OK.

If you still cannot run PowerPoint slide shows, then contact Vispero Technical Support at 1-800-444-4443.

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